Terms and Conditions
These conditions shall apply to all online transactions between The Classic Scottish Gift Company Limited (?The Classic Scottish Gift Company?) and any person, firm or company (?the Purchaser?) placing an order online with The Classic Scottish Gift Company for the manufacture and/or supply of any goods (?the Goods?). The Classic Scottish Gift Company by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Scottish Gift''s website and on the sole basis of the terms and conditions of The Classic Scottish Gift Company stated herein.
1. PRICE
Prices for Goods include The Classic Scottish Gift Comany's standard packaging, VAT (VAT N 723 9424 31) if applicable and postage or carriage.
2. SECURE ONLINE PAYMENT
The Classic Scottish Gift Company provides a secure payment system by utilising the services of Secpay Ltd for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Credit card payments can be made using Visa, Mastercard, Eurocard, Delta, American Express, Switch and Solo.
Goods will only be despatched once payment has been received in full.
3. RETENTION OF TITLE
Property in the Goods shall not pass until the full amount has been paid.
4. DELIVERY
The Classic Scottish Gift Company will make every effort to despatch orders within 5 working days of receipt. The standard prices listed on the website include a delivery service within the UK mainland (Monday to Friday only). Delivery to the Scottish Highlands and outside the UK mainland will be between 3 - 7 days, depending upon the destination.
The carrier will attempt delivery and if the recipient is not at home the carrier will leave a card with written instructions asking them to contact their local depot to arrange a convenient delivery date. The carrier will re-attempt delivery the following day and will once again leave a card if the recipient is not home. It is then the recipient's responsibilty to contact the depot and arrange for collection. If you wish the carrier to re-attempt delivery a third time a surcharge of £7.05 will be deducted from the Purchaser's credit card. If there has been no response within 3 working days The Classic Scottish Gift Company will be notified of the situation. If The Classic Scottish Gift Company is unable to rectify the problem, having tried to make contact with the Purchaser, then the Goods will be returned to The Classic Scottish Gift Company. Thereafter, the Purchaser will incur a re-delivery charge to deliver the Goods again at twice the original cost, (since The Classic Scottish Gift Company will have incurred a return charge by the carrier).
The Purchaser can contact The Classic Scottish Gift Company for an upgraded UK delivery service, (i.e Saturdays). The extra charges will be quoted on request.
Orders for Christmas must be received by The Classic Scottish Gift Company NO LATER than the last Monday in November.
5. CANCELLATIONS
The Purchaser can cancel an order prior to despatch or within 7 working days of receipt of Goods by Telephone +44 (0)1738 639222, Fax +44 (0)1738 621177 or Email Sales@GiftsfromScotland.co.uk, stating the ?Order Acknowledgement? reference number which is automatically emailed to the Purchaser on receipt of the online order by The Classic Scottish Gift Company. The Purchaser?s credit card will be refunded by The Classic Scottish Gift Company for the full amount within 2 working days if the Goods have not been despatched. If, within 7 working days of receipt of Goods, the Purchaser wishes to cancel the contract, the Goods must be returned to The Classic Scottish Gift Company Ltd, Kilda Way, Perth, PH1 3XS, suitably packaged, whereupon the Purchaser?s credit card will be refunded by The Classic Scottish Gift Company for the full amount within 2 working days.
6. COMPLAINTS/CUSTOMER SERVICE
The Purchaser should inform The Classic Scottish Gift Company immediately of any problems by Telephone +44 (0)1738 639222, Fax +44 (0)1738 621177 or Email Sales@GiftsfromScotland.co.uk. Complaints are taken very seriously by The Classic Scottish Gift Company and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Please note that the Purchaser is also welcome to contact The Classic Scottish Gift Company on any issue relating to their order on the contact telephone, fax or email listed above. The Classic Scottish Gift Company's operating hours are from 0900am GMT to 1700pm GMT, Monday to Friday.
7. DAMAGED GOODS
If the Goods are damaged the Purchaser should contact The Classic Scottish Gift Company within 3 days of receipt of Goods. Damaged Goods must be returned to The Classic Scottish Gift Company Ltd, Kilda Way, Perth, PH1 3XS, suitably packaged. The Classic Scottish Gift Company will replace or refund the items concerned.
8. SUBSTITUTIONS
The Classic Scottish Gift Company reserves the right to substitute items of similar or greater value, if for any reason those listed on the web site are unavailable.
9. INSURANCE
Liability insurance is automatically included by The Classic Scottish Gift Company on all Goods ordered.
10. FORCE MAJEURE
The Classic Scottiisg Gift Company will exercise every reasonable effort to meet the requested despatch date. The Classic Scottish Gift Company shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
11. ONLINE PRESENCE
No warranty is given by The Classic Scottish Gift Company that their web site will be constantly online or free of defects and errors at any time.
12. PRIVACY POLICY
The Classic Scottish Gift Company collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by The Classic Scottish Gift Company to process the Purchaser?s order and also to provide the highest level of customer service possible. The Classic Scottish Gift Companywill not email marketing material to the Purchaser unless prior consent has been obtained. The Purchaser can contact Samantha Hosea at Sales@GiftsfromScotland.co.uk if further information on The Classic Scottish Gift Company Privacy Policy is required.
13. JURISDICTION
These terms and conditions shall be governed by and construed in accordance with Scottish Law and the Purchaser hereby agrees to be subject to the jurisdiction of the Scottish Courts.
None of the above terms affect your statutory rights as a consumer.